Business Communication
Communication is the exchange of thoughts or information using speech, signals, writing or behaviour. The Business Communications title is a series of ready to deliver modules that introduce how such exchanges take place in a business environment.
This course covers:
Introduction and Body Language
40 minutes of learning covering the following topics:
- Introduction
- Definition
- Purpose of Business Communication
- Oral versus Written Communication
- Communication Guidelines
- Passive, Assertive, Aggressive
- Non-Verbal Cues – Immediacy, Arousal, Dominance
- Communication Tips
- Non-Verbal Communication
- Body Language Cues – Engaged, Eager, Ready to
- Agree, Listening, Evaluating, Attentive, Bored, Let Me
- Go, Rejection, Defensive, Let Me Speak, Aggressive,
- Defiant, Lying
Written Communication
60 minutes of learning covering the following topics:
- Writing Process Overview
- Planning, Writing, Revising
- Grammar and Punctuation
- Common Word Choice Errors
- Grammar and Punctuation Tips
- Periods and Ellipses
- Commas
- Colons and Semicolons
- Quotation Marks and Parentheses
- Apostrophes
- Specific Document Tips for E-mail, Memos, Business
- Letters and Proposals
Oral Communication
45 minutes of learning covering the following topics:
- Listening Skills
- Comparison
- Mind-Reading
- Filtering
- Judging, Debating, Placating
- Presentation Skills
- Telephone Skills
- Voicemail
- Answering the Phone
- Business Meetings and Video Conferences
Communication Targets
30 minutes of learning covering the following topics:
- The topics covered in this course include dealing with:
- Customers
- Colleagues
- Management
- Your Staff
This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia with audio to fully engage the user.
Course Price
€ per individual.
If you require this training for larger numbers of employees please contact us directly for a quote.
