Customer Service in Ireland

This online course is designed to provide participants with the necessary skills and information to undertake best practice customer service in Ireland.

Course Aim

• To provide participants with a clear understanding of customer service practices in Ireland
• To ensure that participants understand the importance of showing initiative, helping customers and being aware of customers’ needs
• To highlight the importance of good manners when working in customer service
• To provide participants with the skills to deal with complaints and handle difficult customers
• To demonstrate the importance of body language and assertive communication in customer service operations

Course Content

• Customer Care Practise in Ireland
• Addressing a Customer in Ireland
• The Customer
• Customer Care on the Phone
• Confidence and Assertiveness
• Being Aware of the Customer & Up-selling in Ireland
• Handling Complaints & Dealing with Difficult Customers

Course Price

€ per individual.

If you require this training for larger numbers of employees please contact us directly for a quote.